Maximum bet limits vary by game and event type. Limits are higher for major international matches and lower for smaller leagues. Set your budget before depositing and never stake your entire balance on a single bet — Responsible Gaming has detailed guidance on this.
When not logged in: Look for the language selection icon (or "BN/EN" label) in the top-right corner of the page — click it to choose your preferred language. Bengali and English are currently supported.
Once logged in: Go to Profile → Settings → "Display Language". Any language change you make here will carry over to your next login — no need to change it again each time. The same setting works on the mobile app as well; just change the language from the profile menu in the app.
Data Encryption: All personal information — including your name, mobile number, and date of birth — is protected with SSL 256-bit encryption, the same technology used in banking. Your data is never shared with any third party.
Payment Security: Deposits and withdrawals can only be made to your registered payment account. Transfers to any other number are not possible.
Login Security: You'll receive an SMS alert for any suspicious login attempt, and repeated incorrect password entries will temporarily lock your account.
For more details Privacy Policy Visit the page.
Ways to get in touch:
✅ Live Chat: Click the chat icon at the bottom right of any page — you'll usually get a response within 5 minutes. It's the fastest option.
✅ Email: support@zoyabaji.click — send an email for complex issues; average response time is 30 minutes.
✅ Mobile App: You can also message support directly through the app.
For urgent issues — such as a locked account or a stuck payment — live chat is your best option.
Fully Cancelled Match: If a match is cancelled before it starts, the full bet amount is refunded to your account — typically within 30 minutes to 24 hours.
Match Abandoned Mid-Game: Under international Sports Betting rules, if a match is played for less than the required duration (e.g., under 90 minutes for football), bets are generally voided and stakes refunded. In some cases, however, the outcome may be determined based on the relevant federation's official decision.
On Accumulator Bets: If one selection is voided, it is removed and the remaining selections stand — odds are recalculated accordingly.
Specific Rules Terms & Conditionshas full details.
Change Mobile Number: Contact support directly. An OTP will be sent to both numbers to verify the new one. The process is normally completed within 24 hours. For security reasons, withdrawals are placed on hold for 24 hours while a mobile number change is being processed.
Change Email: Go to Profile → Settings → "Change Email" and do it directly — no need to contact support.
Name & Date of Birth: These details are tied to your national ID, so updating them requires you to resubmit your KYC documents. Contact support and send a scanned copy of your national ID.
Change Password: You can update this at any time via Login → Profile → Security Settings.
Live Score: Go to the Sports section and click the "Live" tab. You'll see real-time scores, current odds, and match statistics for all ongoing matches. Scores typically update every 10–30 seconds.
Live Stream: Live streaming is available for selected matches — a camera icon next to a match indicates a stream is available. To watch, you'll need a minimum balance in your account or an active bet on that match.
On the mobile app: Live scores are even easier to follow on the app, with push notifications for goal updates. Download Download the app from the page.